1. Overview

ECOTRAILS is committed to protecting your privacy and handling your personal information responsibly in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or book an experience with us.

2. Information We Collect

We may collect the following personal information:

• Full name

• Email address

• Phone number

• Booking details

• Dietary requirements or health information (where relevant to your booking)

• Payment details (processed securely through third-party providers)

• Any information you provide through contact forms or direct communication

3. How We Collect Information

Information is collected when you:

• Make a booking through our website

• Contact us via email or contact form

• Communicate with us via phone or WhatsApp

• Interact with our website

Bookings are processed through Bókun and payments are securely processed through Stripe (or our connected payment provider).

4. How We Use Your Information

We use your information to:

• Process and manage bookings

• Communicate important information about your experience

• Arrange dietary requirements

• Improve our services

• Comply with legal and tax obligations

We do not sell or rent your personal information to third parties.

5. Payment Security

All online payments are processed securely via Stripe (or your payment provider). ECOTRAILS does not store your credit card details.

6. Sharing of Information

We may share necessary information with:

• Booking system providers (Bókun)

• Payment providers (Stripe)

• Local catering partners (for dietary requirements only)

• Government authorities where legally required

We only share information that is necessary for delivering your experience.

7. Data Storage & Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

Your booking data is stored securely through our booking system provider.

8. Cookies & Website Analytics

Our website may use cookies or analytics tools to understand visitor behaviour and improve user experience.

You can disable cookies in your browser settings if preferred.

9. Your Rights

Under New Zealand law, you have the right to:

• Access the personal information we hold about you

• Request correction of your information

• Request deletion of your information where legally permitted

To request access or correction, please contact us using the details below.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

ECOTRAILS
Email: hello@ecotrails.nz
Phone: 0211962316

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.