Weather Cancellation Policy
Weather & Conditions
Our trips operate in a mountain environment where conditions can change quickly.
We make conservative decisions and assess forecasts before every departure.
A trip will not depart if conditions are likely to make the experience unsafe or uncomfortable, including:
Heavy rain or weather warnings
Strong winds
Electrical storm risk
Rapid river rise or flooding risk
Snow affecting track safety
If ECOTRAILS cancels a trip (before it starts) due to weather or safety conditions, guests may:
Reschedule to another available date, or
Receive a full refund
If Conditions Change During the Walk
During the walk, guides continuously monitor weather and group wellbeing. If conditions change, the route may be shortened or the group may return early.
This is considered a normal safety decision, not a failed trip.
Mountain environments are dynamic and as such adjusting plans is part of responsible guiding, and refunds are not provided when a trip is shortened for safety reasons after departure.